Always in touch – always one step ahead!
World Wide Calls offers you the following services:
- Complaint management
- Customer support and advice
- Order acceptance
- Information services
- Accepting forwarded calls
- RMA services
- Help desk
- 24 hours hotline
Get and stay in touch with your clients and partners
Our World Wide Calls professionals implement guidelines with perfectly organized workflows, on request 24/7 service, we are always fast, friendly and competent. A great workflow will keep you organized, save you time, increase your per hour profit, and allow you ensure consistently high quality work.
We accept the calls on your behalf, note down the information and requests and forward to relevant email address. With our telephone secretariat, your company is always available even if you do not have time.
To support your employees, departments and telephone calls, World Wide Calls offers hotline and helpdesk services at First Level Support. Complaints and faults are registered and logged into a system and possible solutions are provided.
Our spectrum of booking inquiries and registrations include full range of touring, seminars, training, qualifications, promotion and event productions, as well as ticket reservations of all kinds. We collect all details of your interested parties, customers and partners, and create direct booking in your system on your demand.
We register obtained customers´ feedback and summaries this information in key figures according to your criteria. This analytical tool can help you find your products and services which correspond to your customers´ requires and needs.
Especially in times of increased internet use, our employees communicate quickly and personally via chat, email or post with your customers. For especially fast response on customer inquiries and cost efficiency we provide our automated systems. We offer web chat, email, SMS, social media, web self-service an IVR services.
Our inbound services can be booked individually or in a block booking. We would be delighted to demonstrate our possibilities.
We are happy to answer any questions you may have
Contact us without obligation and convince yourself of our qualities