Telephone Service - We answer your calls in your company name
Our telephone service solves one of the biggest problems faced by companies: being always available to potential new customers and existing customers from now on. Because when it comes to contacting a company, the telephone is still the medium of first choice – even in the digital age. If a personal contact is not immediately available when making a call, most people will try to get in touch with the next provider or get annoyed – only a few will leave a message on the answering machine or the mailbox. An enormous potential is lost.
World Wide Calls’ phone service gives you a real competitive advantage and makes you available by phone for new and existing customers at any time. Our professional secretaries answer the calls in your company name. With a simple call diversion, it remains unnoticed by your callers that they are forwarded to World Wide Calls.
Gladly we work out together with you your individual telephone concept. Please do not hesitate to contact us.
World Wide Calls offers you the following services:
- Complaint management
- Customer support and advice
- Order acceptance
- Information services
- Accepting forwarded calls
- RMA services
- E-Mail and SMS Services
Get and stay in touch with your clients and partners
Our World Wide Calls professionals implement guidelines with perfectly organized workflows, on request 24/7 service, we are always fast, friendly and competent. A great workflow will keep you organized, save you time, increase your per hour profit, and allow you ensure consistently high quality work.
We accept the calls on your behalf, note down the information and requests and forward to relevant email address. With our telephone secretariat, your company is always available even if you do not have time.
To support your employees, departments and telephone calls, World Wide Calls offers hotline and helpdesk services at First Level Support. Complaints and faults are registered and logged into a system and possible solutions are provided.
Our spectrum of booking inquiries and registrations include full range of touring, seminars, training, qualifications, promotion and event productions, as well as ticket reservations of all kinds. We collect all details of your interested parties, customers and partners, and create direct booking in your system on your demand.
We register obtained customers´ feedback and summaries this information in key figures according to your criteria. This analytical tool can help you find your products and services which correspond to your customers´ requires and needs.
Especially in times of increased internet use, our employees communicate quickly and personally via chat, email or post with your customers. For especially fast response on customer inquiries and cost efficiency we provide our automated systems. We offer web chat, email, SMS, social media, web self-service an IVR services.
Our inbound services can be booked individually or in a block booking. We would be delighted to demonstrate our possibilities.
We are happy to answer any questions you may have
Contact us without obligation and convince yourself of our qualities